![]() It is always advisable to consult their customer service for the most accurate and up-to-date instructions in your specific situation. Please note that specific procedures and policies may vary depending on the nature of your shipment and Old Dominion Freight Line’s particular terms and conditions. This documentation will be valuable for reference and potential claims.īy promptly inspecting the shipment, documenting any discrepancies, and contacting Old Dominion Freight Line, you ensure that any issues are addressed efficiently and resolve any concerns regarding the delivery of your shipment. ![]() Keep Records: Maintain a record of all communication, including dates, names of customer service representatives, and any reference numbers provided. They may require additional information, initiate a claim process, or provide instructions on returning damaged goods. Please provide them with the necessary details, including the tracking number, a description of the problem, and any supporting documentation, such as photos or notes.įollow Old Dominion Freight Line’s Instructions: Old Dominion Freight Line’s customer service team will guide you through the following steps based on the nature of the issue. Note any Discrepancies: If you discover any discrepancies between the delivered items and the delivery receipt, such as missing or damaged goods, it is essential to note these discrepancies immediately.Ĭontact Old Dominion Freight Line: Reach out to Old Dominion Freight Line’s customer service as soon as possible to report any issues with the delivered shipment. Ensure that everything has been delivered as expected. Get tracking status, delivery updates and delivery confirmation for your mail and packages. If you notice any issues, note them and take pictures if necessary.Ĭompare with the Delivery Receipt: If you have a delivery receipt or bill of lading, compare the contents of the delivered package with the listed items on the document. Keep track of packages to or from Old Dominion Freight Line. Check for any signs of damage or tampering. Inspect the Shipment: Carefully examine the delivered package to ensure it is in good condition. Once Old Dominion Freight Line delivers your shipment, here are the steps to follow:
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